Want to make a return? No problem! You can do so just by following the guidelines below.
1. You are liable to make changes to the same or another product in store (Returns within Greece only).
Make your changes our Athens Kolonaki store with your product and proof of purchase. Please contact our store make the change, for information and confirmation.
2. You can also make changes to the same or another product through our online store.
Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ”Cash upon Delivery” as the payment method while in the ”Comment” section write the word ”Change”. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department.
NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements, for which Simply Chic shall bear no liability.
CONSUMER RIGHTS
ORDER CANCELLATION
In case you would like to cancel your order please keep in mind that the cancellation will be accepted within 1 hour of the order completion. Beyond that point no cancellation will be accepted.
- RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case consumers wish to change any product, they need to return such product to the company and make a new order. If the reason for returning a product is due to a company’s error, then the company shall bear the relevant return cost. (Options for return: a) crediting of account b) refund of money
- DETAILED GUIDE ON PRODUCT RETURNS
Note:
- As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
- When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days.
- All international customers can return any item for a refund, within 14 days of receiving their original order. If customers wish a refund for their purchased goods Simply Chic will refund the price paid for the items, including sale items back to the original payment method. All returns are made at the customer own cost as Simply Chic does not carry any shipping or customs office responsibility whatsoever. In case the customer does not want to receive its parcel upon arrival to the shipping country Simply Chic will refund you excluding the costs of transportation, handling and customs office.
All products returned to Simply Chic undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
Also be reminded that:
- Returns are accepted within 14 days from the day you received the product. It is necessary that the product is in excellent condition with its tags on, the receipt of the order and the special return form enclosed.
- The refund process usually takes 5-6 working days, from the day we receive the return. This is because all returns must get through quality control before arriving at the refund department. In case the product is found faulty, the customer will be contacted and the refund or change will not be possible.
In any case, please call us at +30210 364 2848
All parcels must be sent back to the following address:
Simply Chic
11, Lykavittou Str , Postal Code 10672
Athens – GREECE
Tel: +302103642848
